1. Introduction
2. Overview of dispute resolution
   • The different methods of dispute resolution
   • Dispute system in the labour relations act
3. Introduction to conciliation and arbitration
   • What is conciliation and arbitration?
   • Difference between conciliation and arbitration
4. Legislative framework
   • Different types of disputes
   • Different forums
   • Pre-dismissal arbitration:  Section 188A
   • The con-arb process
   • The Labour Relations Act and CCMA rules
   • Bargaining council procedures
5. The law of evidence
   
   • What is evidence?
   • Forms of evidence
   • Status of documents
   • Admissibility of evidence
   • Relevant and irrelevant evidence
   • What makes you believe a person is or is not telling the truth
   • Alibi evidence
   • The onus
   • The best evidence filter
6. Unfair labour practice
   
   • What constitutes an unfair labour practice
   • Elements of a fair promotion
7. Misconduct
   
   • The Labour Relations Act
   • The Code of Good Practice: Dismissal
   • Internal disciplinary codes and procedures
   • The procedure for disciplinary enquiries
   • Fair reason
   • Sanction
   • Case studies
8. Preparing for conciliation and arbitration
   
   • Overview:  gathering of facts
   • Taking statements
   • Documents
   • Strategising your case
   • Choosing the evidence to be presented at the arbitration
   • Preparing a bundle of documents
   • Pre-arbitration meetings
   • The duty to start
   • Precognising witnesses
   • Securing attendance of witnesses
   • In camera evidence
   • Preparing opening statements
9. The conciliation hearing
   
   • Preparing for conciliation
   • Key skills in conciliation
   • Settlement agreements
10. The arbitration hearing
    
    • Overview of arbitration
    • Opening statements and narrowing of issues
    • The nature of an arbitration hearing
    • Stages in the examination of a witness
    • Closing statements
11. After the hearing
    
    • Award
    • Implementation of award
    • Errors and clarifications
    • Review of awards
12. Conciliation and arbitration roleplay

We have a panel of carefully selected trainers all of whom are legally qualified, have many years of experience as trainers and are often arbitrators/and or commissioners of the CCMA. Their extensive experience enables them to respond to ad hoc queries from delegates in a practical and empowering manner and is one of the factors which set us apart from the competition. Regular presenters include:

Richard Lyster
Richard Lyster has practiced as an attorney in Durban for the past 20 years specialising in human rights and labour law.He was a commissioner of the SA Truth and reconciliation Commission and served two terms as a judge of the Labour Court in 2000. He is a senior part-time CCMA commissioner, and serves on the arbitration panels of a number of bargaining councils.

Heinrich Bohmke has been a senior trainer and course developer for CBA training for the past 10 years. Prior to this he lectured at Vista University and worked in a distinguished labour law firm for five years.   He was also the legal training officer of a major trade union, conducting litigation and providing strategic advice in a number of significant matters.

Dates and Venues
16-18 November  – Johannesburg, Genesis Suites
16-18 November  - East London, Regent Hotel
16-18 November – Durban, Suncoast
23-25 November – Bloemfontein, Windmill Casino
23-25 November – Nelspruit, Winkler Hotel
23-25 November – Cape Town, Capetonian Hotel

The fee
One delegate: R5 985 + VAT = R6 822.90
Three or more delegates: R5 386.50 + VAT = R6 140.61 per delegate