Conflict Resolution
The Nature of Conflict Resolution

• Sources of conflict
• Triggers
• The effects of conflict
• Collective conflict
• Personal conflict

Approaches to Conflict Resolution

• The different approaches to conflict

Dealing with Conflict

• Approaches
• Institutionalising conflict
• Dispute systems design

Conflict Resolution Skills

Conflict Resolution Case Studies

Negotiations
Negotiation Overview

• Negotiation Defined
• Different Methods of Dispute Resolution
• The Effect of the Different Methods of Dispute Resolution
• Legislative Framework

Approaches to Negotiation

• Roleplay — Adversarial
• Roleplay — Exploring Win / Win Solutions
• Strengths of the Different Approaches
• Negotiation in an Ongoing Relationship
• The Negotiator's Dilemma

Preparation for Negotiation

• Overview
• Setting Objectives
• Gathering Information
• Sharing of Information
• Strategising — Issue Analysis
• Strategising — Procedural Issues
• Mandating
• Allocating Rules
• Venue / Climate
• Pre-negotiation Procedures
• Roleplay

Conducting the Negotiation

• Commencing the Process
• Establishing the Bargaining Area
• Maintaining Impetus
• Communication Skills
• The Role of Power
• Deadlocks
• Roleplay

Third Party Intervention

• Different Types of Third Party Intervention
• Mediation & Conciliation
• The Role of the Mediator
• Legal Structures for Mediation / Conciliation

Private & Public Sector Employees
Union Officials
Labour Relations Practitioners
HR Directors / Managers
IR Practitioners
Attorneys / Legal Practitioners
Line Managers
Personnel Officers
Labour Consultants

Johannesburg, 28, 29 and 30 July, Indaba Hotel
Durban, 28, 29 and 30 July, Elangeni Hotel
Cape Town, 28, 29 and 30 July, Capetonian Hotel

Fees (Recoverable from Skills Development Levy)
One delegate: R 6 903.00 plus VAT = R 7 869.42
Two or more delegates from the same organisation: R 6 213.00 plus VAT = R 7 082.82

Registration Form