1. Introduction
2. The nature of conflict
   • The nature of conflict
   • The path of conflict
   • The conflict manager
   • Ethical problems for HR Managers
3. Methods of dispute resolution
   • Different methods of dispute resolution
   • Effect of the different methods
   • Disputes system design
4. The different dynamics in personal vs collective conflict
   • Crocodile river role story
5. Conflict resolution skills
   • What are the skills of an effective conflict manager
   • Needs/interests/positions
   • Empathetic listening
   • Paraphrasing
   • Dealing with anger
6. Negotiation overview
   • Negotiation defined
   • The legislative framework
7. Approaches to negotiation
   • Roleplay
   • Strengths of the different approaches
   • Ongoing negotiation: red blue exercise
   • The negotiator’s dilemma
8. Preparation for negotiation
   
   • Overview
   • Setting objectives
   • Gathering information
   • Sharing of information
   • Strategising – issue analysis
   • Strategising – procedural issues
   • Mandating
   • Allocating roles
   • Venue/climate
   • Pre-negotiation procedures
   • Role play
9. Conducting the negotiation
   
   • Commencing the process
   • Establishing the bargaining arena
   • Maintaining impetus
   • Communication skills
   • The role of power
   • Deadlocks
   • Roleplay: Company brief
10. Third party intervention
    
    • Different types of third party intervention
    • Mediation and conciliation
    • The role of the mediator
    • Legal structures for mediation/conciliation
    • Steps in mediation

We have a panel of carefully selected trainers all of whom are legally qualified, have many years of experience as trainers and are often arbitrators/and or commissioners of the CCMA. Their extensive experience enables them to respond to ad hoc queries from delegates in a practical and empowering manner and is one of the factors which set us apart from the competition. Regular presenters include:

Heinrich Bohmke has been a senior trainer and course developer for CBA training for the past 10 years. Prior to this he lectured at Vista University and worked in a distinguished labour law firm for five years.   He was also the legal training officer of a major trade union, conducting litigation and providing strategic advice in a number of significant matters.

Joanne Philip is an admitted attorney who has been practicing as a specialist in the field of labour law since July 2003. She runs her own HR consulting business and has been training for CBA since 2005 with key focus in the private and public sector.

Adv James Matshekga is an admitted advocate of the Transvaal division of the High Court and is currently a senior lecturer at the University of Johannesburg where he is primarily responsible for teaching Labour Law. James is also an accredited trainer and facilitator of the Law Society of South Africa. He is currently a part-time commissioner at the CCMA and a panelist at various bargaining councils in both the private and public sector. James has been training for CBA since 2009.

Dates and venues
8-9 March 2012 – Nelspruit, Winkler Hotel
8-9 March 2012 – Durban, Suncoast Casino
8-9 March 2012 – Cape Town, Capetonian Hotel
15-16 March 2012 – Bloemfontein, Windmill Casino
15-16 March 2012 – East London, Regent Hotel
15-16 March 2012 – Johannesburg, Genesis Suites

The Fee
One delegate: R4110.00 + VAT = R4 685.40
Three or more delegates: R3 736.37 + VAT = R4 259.46 per delegate

Registration Form