With the recent promulgation of the Consumer Protection Act it will no longer be business as usual in South Africa. Every business that deals with the general public is likely to be affected by the Act and decision makers need to be aware of the various laws that have been passed to protect consumers. The government has earmarked over R50 million to fund the implementation of the Act and penalties for non compliance can be up to 10% of a business’s turnover up to a maximum of R10 million.

The Consumer Protection Act revolutionises the marketplace as we have known it as the rights and obligations of key players are realigned and entrenched. The seminar will provide valuable insight into these significant changes.

The Programme

08h00    Registration
09h00    Session 1
10h30    Tea
10h45    Session 2
12h00    Lunch
13h00    Session 3
14h30    Tea
14h45    Session 4
15h30    Close

• Interpretation and Application of the Consumer Protection Act
• Marketing of Used and New Goods
• Franchise Agreements
• Right to Equal Access to the Consumer Market
• Right to Confidentiality and Privacy
• Consumer’s Right to Choose
• Right to Disclosure and Information
• Right to Fair and Responsible Marketing/Promotion
• Unconscionable Conduct
• Auctions
• Future and Continuous Service Agreements
• Over-selling and Over-booking
• Customer Loyalty Programs
• Trade Coupons Catalogue or Electronic Marketing
• Bait Marketing
• Multiplication, Chain Letter & Pyramid Schemes
• Direct Marketing, Installation & Delivery
• Promotional Competitions
• Alternative Work Schemes
• Referral Selling
• Right to Honest Dealing and Fair Agreements
• Right to Fair Value, Good Quality and Safety
• Warranties & Liabilities on Products and Services
• Supplier’s Accountability to Consumers
• Sales Records & Written Consumer Agreements
• Unlawful Consumer Agreements & Unlawful Provisions
• Enforcement of the Consumer Protection Act

Nicky Campbell (BA.LLB (Rhodes); MPhil (Cambridge))

Having practiced in the Trade Mark Litigation division at Adams and Adams (Pretoria), Nicky moved on to complete a masters research based degree at the University of Cambridge. Upon her return to South Africa, she joined Logan Attorneys where she is Practice Manager. She also lectures and presents seminars for the Law Society of South Africa and has presented to key trade industry players for Trade Conferences International. Her participation includes the updating of the Butterworths Forms and Precedents (2008); Legal Education and Development’s drafter of the Commercial Contracts manual (2008; 2009 & 2010) on behalf of the Law Society of South Africa. Nicky is a published author having co-authored “The Credit Guide – Managing Your Money with the National Credit Act” (Juta 2008) and the “Guide to the National Credit Act” (LexisNexis 2008)

Date and venue
27 November 2009 – Johannesburg, The Forum (011-575 3888)

Fees (VAT inclusive)
1 Delegate- R2991.60
2-9 Delegates - R2692.43
10-19 Delegates - R2311.19
20 or more Delegates - R1964.52