Grievance Handling in Government Workshop

Delegates will be able to deal with grievances using the grievance procedure applicable to Government – national, provincial and local.

 

Introduction

Overview of conflict management
What is a grievance?
Choosing the correct procedure
The path of conflict
The purpose of a grievance procedure

Legal definitions and issues
Unfair labour practice jurisdiction
Jurisdiction of the courts
Claims ito the BCEA
Grievances relating to discrimination and affirmative action
Grievances relating to remuneration and conditions of employment
Case studies

Conflict resolution skills
What are the skills of an effective conflict manager
Needs/interests/positions
Roleplay
Empathetic listening
Paraphrasing
Dealing with anger

Roleplays
Problem solving model
Roleplay 1 – grievance
Roleplay 2 – grievance

Johannesburg, 27 and 28 October, Indaba Hotel

One delegate, R 4 382.00 plus VAT = R 4 995.48
Two or more delegates

from the same organisation, R 3 943.80 plus VAT = R 4 495.32 per delegate