Module One - Introduction to Conflict in the Workplace
The Nature of the Employment Relationship
Causes of Conflict in the Workplace
Interests versus Rights
Conflicts about terms and conditions of employment
Inter-personal Conflict
Power-struggles
Conflict caused by Misconduct
Weak Leadership and Morale
Role Play

Module Two - Leadership Skills in Commerce and the Public Sector
What is Leadership?
Natural versus Management Leadership
‘Power To’ versus ‘Power Over’
Leadership Skills
Delegation
Listening
Flexibility
Taking and Giving Criticism
Distinguishing Needs from Interests
Knowledge of Process
Consistency
Discipline
Role Play

Module Three - Performance Management
The Performance Management Pyramid
Distinguishing Hard and Soft Skills
Conflict Trigger Audit
Conflict Cost
Analyses
Scenario

Module Four - Counselling Skills
The Role of Counselling
Disciplinary versus Incapacity Counselling
Counselling Techniques
Counselling Pitfalls
The Role of Trade Unions
Role Plays

Module Five - Disciplinary Standards and Procedures
Discipline in the Workplace
Disciplinary Codes and Procedures
Consistency
Case Law

Module Six – Diversity and Organisational Change
Transformation as a Source of Conflict
Transformation as a Source of Morale
The Nature of Affirmative Action
Special Skills to Manage Diversity
Sexual Harassment
Preparing for Organisational Change
Providing Leadership and Obtaining Buy-in

Dates and venues
27-28 January - Cape Town, Capetonian Hotel
27-28 January - Durban, Elangeni Hotel

The fee
One delegate: R3 990 + VAT = R4 548.60
Three or more delegates: R3 591 + VAT = R4 093.74 per delegate

Registration Form