Lexis® Practical Guidance: Consumer Law

Why Lexis® Practical Guidance: Consumer Law ?

Users get direct access to critical, up-to-date information and guidance that they can rely on.

Lexis® Practical Guidance Consumer Law is a web-based reference guide that offers user friendly and practical advice to both consumers and suppliers.

This practice area comprehensively covers the rights of consumers and obligations of suppliers with reference examples. Legal issues that have arisen in practice are highlighted and solutions suggested. Where applicable, these suggestions include updated precedents of agreements, clauses and documents that can be used by suppliers. Additional useful tools are provided such as customisable forms and detailed checklists.

With Lexis® Practical Guidance: Consumer Law you get:

Convenient online access to:
  • More than 120 Guidance Notes within 26 Topic Overviews
  • Over 20 Forms, Precedents and Checklists – ensuring not a single step is missed
  • Legislation & Case Law – access to relevant cases at the click of a button
  • Practice Directives – know what the procedure is in different courts
  • Other Useful Resources such as flowcharts, external websites and additional readings

Guidance on each step taken in Consumer Law:
  • Consumer rights and protection
  • Section 56 of the consumer protection act
  • Application of the CPA and how to enforce the CPA
  • Exemptions and exclusions
  • Consumer Protection Act
  • Protection of Personal Information Act
  • Right to fair, reasonable and honest marketing
  • Right to fair value good quality and safety
  • Right to supplier accountability
  • Franchise law
  • Product recall in South Africa
  • Section 56 of the consumer protection act
  • Right to fair value good quality and safety
  • Right to supplier accountability
  • Enforcement of the CPA
  • Registration and criteria of business names
  • Industry codes of conduct
  • Tips for suppliers of specific goods and services
  • National Consumer Tribunal
  • National Consumer Commission
  • Franchise agreements in South Africa

Guidance Notes

Useful reference material that offers direct access to relevant case law, legislation and commentary works, and practical know-how on specific aspects of Consumer Law.

A few key guidance notes are outlined below. The full list can be viewed in the complete table of contents.

The Right to Return Unsafe or Defective Goods

The Consumer Protection Act 68 of 2008 (CPA) provides consumers with the right to receive safe and good quality goods, failing which consumers are entitled to return these goods. This guidance note considers consumers' rights to return unsafe or defective goods and provides content on:

  • the minimum standard that the goods should be
  • information on implied warranties
  • how the return of unsafe or defective goods are dealt with
  • application of section 56 in the courts.

What can be Recovered in Terms of Section 61

This guidance note considers what can be recovered after strict liability has been imposed in terms of section 61 of the Consumer Protection Act 68 of 2008.

Compliance Notice

One of the National Consumer Commission's (NCC) responsibilities is the enforcement of the provisions of the Consumer Protection Act 68 of 2008 (CPA). The CPA assists the NCC by empowering it to issue and enforce compliance notices where it has reasonable grounds to believe that persons are engaged in conduct which contravenes the CPA. This guidance note discusses compliance notices issued under the CPA. Official forms are supplied, eliminating the necessity to search the web.

Practical Aids

Precedents, checklists and forms that can be used to offer advice confidently and execute tasks accurately.

A few key resources are listed below. The full list can be viewed in the complete table of contents.

  • Basic returns policy outline
  • Rescission of agreement
  • Promotional competition rules
  • Template format for disclosure document
  • Notice of non-referral in terms of section 71(1)(a)
  • Notice of non-referral in terms of section 73(1)(a)
  • Registrar of companies form
  • Notice to show cause why registration of business name should not be cancelled in terms of section 80(4)(a)
  • Cancellation of registration of business name
  • Notice of expiry date for fixed term agreements.



Allison Williams


Tessa Stuart


BCom LLB (University of Natal, Durban)

A director at Norton Rose Fulbright with 19 years' experience in intellectual property law. Gives seminars and training in the Consumer Protection Act and the Protection of Personal Information Act and assists clients with terms and conditions and policy amendments to ensure legal compliance.


BA LLB (University of Stellenbosch)

Highly experienced in due diligence investigations, mergers and acquisitions of both listed and non-listed companies, and regularly advises clients on compliance with the Competition Act. Also experienced in assisting foreign clients in setting up subsidiaries in South Africa.

Time is scarce and the law is ever changing. Keeping pace with the shifts is a job unto itself but, chances are, it is not your only job. 

Curated by top South African legal experts, LexisNexis® Practical Guidance™ helps you navigate dynamic legal terrain by delivering practical aids for your everyday concerns in one convenient platform .

It saves you time and energy so you can focus on the expertise that only you have.

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Call us: +27312683007

Email: customercare@lexisnexis.co.za